July 21, 2020
I’m writing to thank you for the quality of service provided by you and each member of your Team. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you and the Flooring Innovations crew have demonstrated on this project, and the way you conduct business as a whole.
We will definitely recommend your services to other companies and contacts. We could not be more satisfied with your work.
Thank you very much once again!
Szabi Abel, Maintenance Supervisor
Mountain View Country Club
We recently had a complete remodel of our new home and selected Flooring Innovations for all the tile flooring, kitchen and bath tile, and carpet. From the selections at the Palm Springs showroom to our sales person, Steve, to the installation crew, it was professional and timely and we couldn’t be happier! The end result is spectacular.
-Jeff Shotwell & Scott Jones, Palm Springs
April 3, 2019
My wife and I would like to compliment the installation crew that installed our new flooring last week.
Saul and the two brothers, (names escape me at this moment) were very professional and Saul took his time to explain the process and came to us with questions to make sure the installation received our approval. They moved furniture out and in carefully and covered all with plastic to keep out the dust.
We are very satisfied with the work and would RECOMMEND FLOORING INNOVATIONS to our neighbors and friends. Thank you for the visit and the personal involvement to make sure all was satisfactory.
Erv & Barbara Kaufman
Manny and his partner Zbarrio (sorry about the spelling) were fantastic.
We are really happy with their install.
They took away the garbage. They were respectful and delightful to have in our home. They vacuumed the carpet after install. I’m grateful for a job well done.
Should we have another order I’d be very happy to have this team back.
Thanks so much for your speedy attention. Your crew was just here and did a great job in what seemed to be less than 30 minutes. Very friendly gentlemen. Have a great day and thanks again.
-Larry Toms, Palm Desert
Dear Mr Nicholson,
I had to let you know after my e-mail to you on Jan 13th 2018 When l was researching for a company to do my floors and carpeting that in Del Webb three out of four people weren’t happy- And l received a reply from you: I fell in love with a particular floor you had only one other company had it yours was the better price it was on a four week back order but l loved it and decided to wait- I ended up with my floors then came back and Stephanie helped me in choosing carpet for both bedrooms—I needed to let you know my entire experience with everybody in the store was so incredible—David was fantastic at getting all my questions answered and dates reminding me when things were arriving—Everyone helped me in every way-It was like having a village at my back—I want you to know how much l appreciated all the people in the Palm Desert store—I will sing your praises to all my friends and clients.
Thank you again.
December 7, 2018
To Flooring Innovations,
This letter is to express our appreciation to the staff at Flooring Innovations for all your help during our condo remodeling. The entire team had such great attitudes and helped so much with selection and installation of materials. We found your store materials to be of excellent quality.
A special “thank you” to Bill Lightner. You are amazing! You worked so diligently for months as leader of this project. Your talent for design is exceptional, especially the kitchen, bathroom cabinets plus the lighting throughout the condo. Thank you for paying such close attention to all details. It shows in the quality of workmanship. You also gave us such good advice when we were selecting materials and fixtures.
This was a several month’s journey made positive by everyone’s efforts. Not only do we have a condo we love and enjoy, we feel we have made so special friends.
Blessings to all of you.
Fred and Karen Stebbins
Just wanted to comment on what a professional job the installers did yesterday at the Dominick’s residence in Palm Desert. They were prompt on arrival, went right to work and did a very professional job. My name is Rick Seebeck we are friends of the Dominick’s. We come out to Palm Desert once a year and stay at their unit. I contacted the Dominick’s and told them what a wonderful job the installers did and how professional they were in every aspect.
Just a short note but wanted to let Flooring Innovations know what a great installer team you have.
First, we want to acknowledge your sales staff in Palm Desert. While we know that Steve Brakebill has moved to your Palm Springs location, at the time of our purchase, etc. Steve was still in Palm Desert. We have worked with Steve two different times now and both times found him to be extremely helpful. He listened to our needs and ideas and then made insightful suggestions that solved some of our design problems while still keeping things at our price point.
Second, we found your preparation staff (measurement, unwanted tile removal & slab prep) and all the many members of your installation staff to be responsive and extremely professional. The job was started on June11, 2018 and was completed on June 19. All furniture was removed and replaced with care and consideration. The only glitch we encountered was that we were not fully satisfied with the removal of the grout haze in two of the rooms. We contacted Steve and he had two of your staff return on June 22 to complete the job. Everything looks great and we love our new floor.
We will continue to use and recommend Flooring Innovations because of the outstanding service we have received!
– Mike and Signe Sellwood
We recently used Flooring Innovations for a change in the flooring in one of our rooms. We were lucky enough to work with Stephanie. She made the process seamless by being super informed, listened to our thoughts and was communicative throughout the whole process. With the exception of waiting on delivery of one last quarter round, the process couldn’t have been better. Know I’m a local realtor and have put Stephanie and Flooring Innovations on my website as one of my preferred vendors. Just thought you would like a bit of positive feedback.
HK Lane / Christie’s International Real Estate