I want to take this opportunity to commend your staff / team for am outstanding job. From the time I walked in the door and met Mr. David Fleig to the installation, I had a very positive experience. Mr. Fleig was knowledgeable and took time to insure that I saw all my options in choosing the right tile for my floor. He was on target for the estimate of the cost of the entire project and made sure that it happened in a timely fashion.
Demo and Kevin showed up at my door as was scheduled and they worked in an efficient, neat and courteous fashion. They removed the carpet and made sure that everything was clean and the finish. I felt extremely comfortable with them in my home and cannot give them enough kudos in their work.
There was a problem after the floors were installed with a film in each corner of the individual tiles and they responded immediately. Their first attempt was unsuccessful but after some investigation and speaking with other installers, they returned as promised and made the correction. Again they worked with professionalism and efficiency.
I had no idea what to expect as I have never had floors installed before (I have had hardwood refinished and know that process), but I can tell you it was a pleasant experience from my initial step into the office to saying good-bye to Demo and Kevin. Thank you for employing such a terrific team.
-Janet Meade Ross
Just wanted to thank you for all your generosity in helping others and charities. I love passing by your building and seeing the pink color and the words “HOPE”. It reminds me to keep my faith in all good things. Love your commercials and your dog, too. Best wishes always.
– Linda Starr, La Quinta, CA
I want to thank you and your team for the great job at my house. Those guys worked super hard and we’re thrilled with the outcome. The crew was punctual, did everything, were very neat, and the result is outstanding. We’re very very happy with what we got!
– Paul Perrotta
So often, people will send an email to complain about something, but not take the time to applaud a fabulous experience. We are taking the time to applaud, because your team in your Palm Desert location is second-to-none.
Our bamboo flooring was just installed … in two easy, painless days with minimal disruption … and we are thrilled! What a delight. Everything looks wonderful!
It all started with Douglas VanSant, your Flooring Specialist. From the moment we walked into Flooring Innovations, Doug’s every word and action was customer-focused. SO responsive, he made sure every promise was delivered upon. From start to finish, he was always accessible, and made sure every question was answered; every need fulfilled … immediately.
I wanted to let you know how happy we are with the services Flooring Innovations performed for us during our recent remodel to get our house ready to sell.
As you may recall, we got bids from several firms for our kitchen cabinets, counters, and bedroom carpets. While your prices were not the cheapest, your organization was so clearly more organized and professional that we decided to go with you. That turned out to be one of the smartest choices we have ever made.
There were so many things that impressed me about the way you and your firm handled the project: