December 7, 2018
To Flooring Innovations,
This letter is to express our appreciation to the staff at Flooring Innovations for all your help during our condo remodeling. The entire team had such great attitudes and helped so much with selection and installation of materials. We found your store materials to be of excellent quality.
A special “thank you” to Bill Lightner. You are amazing! You worked so diligently for months as leader of this project. Your talent for design is exceptional, especially the kitchen, bathroom cabinets plus the lighting throughout the condo. Thank you for paying such close attention to all details. It shows in the quality of workmanship. You also gave us such good advice when we were selecting materials and fixtures.
This was a several month’s journey made positive by everyone’s efforts. Not only do we have a condo we love and enjoy, we feel we have made so special friends.
Blessings to all of you.
Fred and Karen Stebbins
First, we want to acknowledge your sales staff in Palm Desert. While we know that Steve Brakebill has moved to your Palm Springs location, at the time of our purchase, etc. Steve was still in Palm Desert. We have worked with Steve two different times now and both times found him to be extremely helpful. He listened to our needs and ideas and then made insightful suggestions that solved some of our design problems while still keeping things at our price point.
Second, we found your preparation staff (measurement, unwanted tile removal & slab prep) and all the many members of your installation staff to be responsive and extremely professional. The job was started on June11, 2018 and was completed on June 19. All furniture was removed and replaced with care and consideration. The only glitch we encountered was that we were not fully satisfied with the removal of the grout haze in two of the rooms. We contacted Steve and he had two of your staff return on June 22 to complete the job. Everything looks great and we love our new floor.
We will continue to use and recommend Flooring Innovations because of the outstanding service we have received!
– Mike and Signe Sellwood
We recently used Flooring Innovations for a change in the flooring in one of our rooms. We were lucky enough to work with Stephanie. She made the process seamless by being super informed, listened to our thoughts and was communicative throughout the whole process. With the exception of waiting on delivery of one last quarter round, the process couldn’t have been better. Know I’m a local realtor and have put Stephanie and Flooring Innovations on my website as one of my preferred vendors. Just thought you would like a bit of positive feedback.
HK Lane / Christie’s International Real Estate
I wanted to take a minute to let you know how pleased we were with the installers who did our LVT & carpet, namely Themoc, Kevin, Marcos, & Jonathan. They were professional, on time, cleaned up each day & worked very hard. We appreciate their efforts as well as Teri, our salesperson.
We are very pleased with the product and process.
– Gretchen Hanson & Barry Reed
We have only 1,500 s.f. and Lynn Manning treated us as if we had 15,000 s.f. I can’t tell you what a smooth and pleasant process it was because of her and let me tell you I am a real pain in the behind. It took me forever to decide on the type of flooring and then what color. She has some serious patience. When we were making the decision to go with Flooring Innovations or another company, who was much cheaper, something happened that cemented my decision. Lynn didn’t know we were there and was in the back of the store just around the corner from where we were standing. I heard her say to a someone: “Are you new? Let me know if there is anything I can do to help, I’d be happy to do so.” You can train someone to do a job, but you can’t train ‘decent’ into a person when no one is watching.
No matter how many times I came back to pick up YET ANOTHER SAMPLE she was there to help, over and over and over. I’m so impressed with her both as a salesperson and as a person. I knew that no matter what, if we had an issue she would make it right. But there were no issues because the whole process was so seamlessly well planned it wasn’t necessary. There were no surprises.
Throughout the process we were contacted by Lynn to make sure everything was OK.
Your workmen were on time, worked hard and did a fabulous job. They cleaned up each night and were very considerate throughout the process. By the time they left it was well on the way to being ready to us being able to move back in. It also took less time than quoted which was great.
Just can’t say it enough, thank you so very much for a job well done. Your service is beyond what is expected these days and very appreciated. We will be recommending your services and products to our friends and neighbors.
-Leslie & Michael Prokosch
We have just finished our long drawn out renovation and my husband and I want to thank you for not only a great product, but wonderful attention to detail. Having been an ASID designer for thirty plus years,I am probably pickier then most of your clients. We had a very small kitchen, that we enlarged as much as possible. You helped me create a plan that works extremely well and gives us a great amount of storage space. I love the combination of wood look bases and crisp white laminate on top. It gives us the very contemporary look I was after and the coffee colored quartz counter tops completed the effect.
We also love our two bathrooms, coffee/wine bar and extra storage at the end of a hall to match. Altogether, it’s just perfect! We look forward to collaborating with you again in the future.
– Carole Sisson
To Flooring Innovations,
Just a note to let you know how much we appreciate your excellent work at our home. The floor looks beautiful, and we know we will enjoy it for many years.
Thank you for your professional work and excellent customer service provided by Craig Washington. Thank you too for the pride that shows in your workmanship.
David & Hilary Bloom
We would just like to take a moment to comment on our recent experience with Flooring Innovations. You are the BEST!!!
Terri was great in helping us choose the product and making arrangements for the installation. She answered all our questions and helped with the selection by pointing out the benefits of various products. Very helpful and a great personality!
It really is a pleasure doing business with such caring and competent people. Thanks so much for all of your help.
– Bill T.