April 3, 2019
My wife and I would like to compliment the installation crew that installed our new flooring last week.
Saul and the two brothers, (names escape me at this moment) were very professional and Saul took his time to explain the process and came to us with questions to make sure the installation received our approval. They moved furniture out and in carefully and covered all with plastic to keep out the dust.
We are very satisfied with the work and would RECOMMEND FLOORING INNOVATIONS to our neighbors and friends. Thank you for the visit and the personal involvement to make sure all was satisfactory.
Erv & Barbara Kaufman
Manny and his partner Zbarrio (sorry about the spelling) were fantastic.
We are really happy with their install.
They took away the garbage. They were respectful and delightful to have in our home. They vacuumed the carpet after install. I’m grateful for a job well done.
Should we have another order I’d be very happy to have this team back.
Thanks so much for your speedy attention. Your crew was just here and did a great job in what seemed to be less than 30 minutes. Very friendly gentlemen. Have a great day and thanks again.
-Larry Toms, Palm Desert
Dear Mr Nicholson,
I had to let you know after my e-mail to you on Jan 13th 2018 When l was researching for a company to do my floors and carpeting that in Del Webb three out of four people weren’t happy- And l received a reply from you: I fell in love with a particular floor you had only one other company had it yours was the better price it was on a four week back order but l loved it and decided to wait- I ended up with my floors then came back and Stephanie helped me in choosing carpet for both bedrooms—I needed to let you know my entire experience with everybody in the store was so incredible—David was fantastic at getting all my questions answered and dates reminding me when things were arriving—Everyone helped me in every way-It was like having a village at my back—I want you to know how much l appreciated all the people in the Palm Desert store—I will sing your praises to all my friends and clients.
Thank you again.
December 7, 2018
To Flooring Innovations,
This letter is to express our appreciation to the staff at Flooring Innovations for all your help during our condo remodeling. The entire team had such great attitudes and helped so much with selection and installation of materials. We found your store materials to be of excellent quality.
A special “thank you” to Bill Lightner. You are amazing! You worked so diligently for months as leader of this project. Your talent for design is exceptional, especially the kitchen, bathroom cabinets plus the lighting throughout the condo. Thank you for paying such close attention to all details. It shows in the quality of workmanship. You also gave us such good advice when we were selecting materials and fixtures.
This was a several month’s journey made positive by everyone’s efforts. Not only do we have a condo we love and enjoy, we feel we have made so special friends.
Blessings to all of you.
Fred and Karen Stebbins
Just wanted to comment on what a professional job the installers did yesterday at the Dominick’s residence in Palm Desert. They were prompt on arrival, went right to work and did a very professional job. My name is Rick Seebeck we are friends of the Dominick’s. We come out to Palm Desert once a year and stay at their unit. I contacted the Dominick’s and told them what a wonderful job the installers did and how professional they were in every aspect.
Just a short note but wanted to let Flooring Innovations know what a great installer team you have.
First, we want to acknowledge your sales staff in Palm Desert. While we know that Steve Brakebill has moved to your Palm Springs location, at the time of our purchase, etc. Steve was still in Palm Desert. We have worked with Steve two different times now and both times found him to be extremely helpful. He listened to our needs and ideas and then made insightful suggestions that solved some of our design problems while still keeping things at our price point.
Second, we found your preparation staff (measurement, unwanted tile removal & slab prep) and all the many members of your installation staff to be responsive and extremely professional. The job was started on June11, 2018 and was completed on June 19. All furniture was removed and replaced with care and consideration. The only glitch we encountered was that we were not fully satisfied with the removal of the grout haze in two of the rooms. We contacted Steve and he had two of your staff return on June 22 to complete the job. Everything looks great and we love our new floor.
We will continue to use and recommend Flooring Innovations because of the outstanding service we have received!
– Mike and Signe Sellwood
We recently used Flooring Innovations for a change in the flooring in one of our rooms. We were lucky enough to work with Stephanie. She made the process seamless by being super informed, listened to our thoughts and was communicative throughout the whole process. With the exception of waiting on delivery of one last quarter round, the process couldn’t have been better. Know I’m a local realtor and have put Stephanie and Flooring Innovations on my website as one of my preferred vendors. Just thought you would like a bit of positive feedback.
HK Lane / Christie’s International Real Estate
I wanted to take a minute to let you know how pleased we were with the installers who did our LVT & carpet, namely Themoc, Kevin, Marcos, & Jonathan. They were professional, on time, cleaned up each day & worked very hard. We appreciate their efforts as well as Teri, our salesperson.
We are very pleased with the product and process.
– Gretchen Hanson & Barry Reed
We have only 1,500 s.f. and Lynn Manning treated us as if we had 15,000 s.f. I can’t tell you what a smooth and pleasant process it was because of her and let me tell you I am a real pain in the behind. It took me forever to decide on the type of flooring and then what color. She has some serious patience. When we were making the decision to go with Flooring Innovations or another company, who was much cheaper, something happened that cemented my decision. Lynn didn’t know we were there and was in the back of the store just around the corner from where we were standing. I heard her say to a someone: “Are you new? Let me know if there is anything I can do to help, I’d be happy to do so.” You can train someone to do a job, but you can’t train ‘decent’ into a person when no one is watching.
No matter how many times I came back to pick up YET ANOTHER SAMPLE she was there to help, over and over and over. I’m so impressed with her both as a salesperson and as a person. I knew that no matter what, if we had an issue she would make it right. But there were no issues because the whole process was so seamlessly well planned it wasn’t necessary. There were no surprises.
Throughout the process we were contacted by Lynn to make sure everything was OK.
Your workmen were on time, worked hard and did a fabulous job. They cleaned up each night and were very considerate throughout the process. By the time they left it was well on the way to being ready to us being able to move back in. It also took less time than quoted which was great.
Just can’t say it enough, thank you so very much for a job well done. Your service is beyond what is expected these days and very appreciated. We will be recommending your services and products to our friends and neighbors.
-Leslie & Michael Prokosch