We have only 1,500 s.f. and Lynn Manning treated us as if we had 15,000 s.f. I can’t tell you what a smooth and pleasant process it was because of her and let me tell you I am a real pain in the behind. It took me forever to decide on the type of flooring and then what color. She has some serious patience. When we were making the decision to go with Flooring Innovations or another company, who was much cheaper, something happened that cemented my decision. Lynn didn’t know we were there and was in the back of the store just around the corner from where we were standing. I heard her say to a someone: “Are you new? Let me know if there is anything I can do to help, I’d be happy to do so.” You can train someone to do a job, but you can’t train ‘decent’ into a person when no one is watching.
No matter how many times I came back to pick up YET ANOTHER SAMPLE she was there to help, over and over and over. I’m so impressed with her both as a salesperson and as a person. I knew that no matter what, if we had an issue she would make it right. But there were no issues because the whole process was so seamlessly well planned it wasn’t necessary. There were no surprises.
Throughout the process we were contacted by Lynn to make sure everything was OK.
Your workmen were on time, worked hard and did a fabulous job. They cleaned up each night and were very considerate throughout the process. By the time they left it was well on the way to being ready to us being able to move back in. It also took less time than quoted which was great.
Just can’t say it enough, thank you so very much for a job well done. Your service is beyond what is expected these days and very appreciated. We will be recommending your services and products to our friends and neighbors.
-Leslie & Michael Prokosch
We have just finished our long drawn out renovation and my husband and I want to thank you for not only a great product, but wonderful attention to detail. Having been an ASID designer for thirty plus years,I am probably pickier then most of your clients. We had a very small kitchen, that we enlarged as much as possible. You helped me create a plan that works extremely well and gives us a great amount of storage space. I love the combination of wood look bases and crisp white laminate on top. It gives us the very contemporary look I was after and the coffee colored quartz counter tops completed the effect.
We also love our two bathrooms, coffee/wine bar and extra storage at the end of a hall to match. Altogether, it’s just perfect! We look forward to collaborating with you again in the future.
– Carole Sisson
To Flooring Innovations,
Just a note to let you know how much we appreciate your excellent work at our home. The floor looks beautiful, and we know we will enjoy it for many years.
Thank you for your professional work and excellent customer service provided by Craig Washington. Thank you too for the pride that shows in your workmanship.
David & Hilary Bloom
We would just like to take a moment to comment on our recent experience with Flooring Innovations. You are the BEST!!!
Terri was great in helping us choose the product and making arrangements for the installation. She answered all our questions and helped with the selection by pointing out the benefits of various products. Very helpful and a great personality!
Two weeks ago I came into your showroom to look for carpet for our bedrooms. I was cheerfully greeted by Stephen, one of your flooring specialists. He listened to what I was saying and helped me pick out the carpet I wanted. It is now a week later and we have our new carpet and we love it.
Shopping with your company was a real pleasure!
– Lynn D
I cannot explain in words as to how pleased we were at the incredible performance of your workmen. The old carpet was removed; the new carpet was installed perfectly and in a very timely fashion.
Thank you again for a very professional installation. And thank you Bill for having such a phenomenal staff working for you. In the future, if we need any flooring work done I will not hesitate to call on you again.
– Dan Rose, Facilities Superintendent, McCallum Theatre
The service I have received at Flooring Innovations is the best I have had in a very long time. I am very picky with an elevated attention to detail, which in today’s world is more of a curse than a blessing.
Whatever it is you are doing…keep it up. I will only recommend Flooring Innovations when the opportunity arises.
– Gus, Production Storage Group (PSG)
Please accept my deepest appreciation for providing Jewish Family Services of the Desert with quality flooring for our new Palm Springs office at a discounted price. I also want to express my gratitude for the exceptional customer service I received from Bill in sales.
Your support of JFS has a direct impact on the lives of thousands of individuals and families in need. On behalf of all of those we serve, we thank you for your extraordinary generosity.
– Maureen Forman, Executive Director
Jewish Family Services